Packaging

When a freight carrier delivers freight to your dock, whether LTL or Full Truckload, you should expect to receive the goods intact and in good condition.

 

Unfortunately, that is not always the case. Sometimes there is visible damage, or the count is over or short. Sometimes there is damage inside the container that is not visible from the outside, referred to as concealed damage.

It is important to take the time to inspect the shipment when it arrives and notate anything that is irregular. Documenting and taking pictures of damage is always helpful if a claim is to be filed with the carrier. Damages and shortages can be costly, so it is in your best interest to report the situation and sign the receiving documents accordingly.

 

Steps for Receiving Freight:

 

STEP 1: Anticipate Delivery

Know what is coming and be prepared to unload the freight.

  • Do you have the proper equipment to unload?
  • Is there a dock for delivery, or must freight be delivered to the ground?
  • Can you accommodate a load that is double-stacked?
  • Allow enough time to inspect whatever you’re receiving.

 

STEP 2: Inspect the Packaging

If there is any visible damage to the outside packaging, take a picture and check out the product inside.

 

STEP 3: Document Any Damage

Notate the damage or missing items on the POD (Proof of Delivery). Be specific. For example, in the case of a shortage write, “Order Incomplete, 2 of 3 pallets delivered (pallet containing XXX missing)”.

  •  If reasonable, the shipment should be accepted and steps should be taken to minimize the loss. If it is absolutely necessary to refuse a shipment, advise the shipper so they can work with the carrier to avoid further damage or loss.
  • When accepting damaged freight, take pictures and store the entire shipment in a secure spot to facilitate inspection. Retain all the packing material as well. Without all the material for inspection, the carrier may decline your claim in full.
  • Report the damage or loss to the carrier as soon as possible. Claims must be reported within 5 days of delivery and a formal notice of intent to file a claim must be issued.
  • Establishing this procedure as a standard protocol can help avoid additional fees or complicate claim resolution.

 

STEP 4: Review and Verify

Review the BL (Bill of Lading/ Delivery Receipt) to verify any accessorial being charged. If that service (Lift Gate, Inside Delivery, etc.) was not ordered or rendered, mark the Delivery Receipt / POD accordingly.

 

STEP 5: Sign and Date

Be sure the driver signs and dates both your copy and the driver’s copy of the Delivery Receipt / POD. Also, print and sign your name clearly on the Delivery Receipt / POD. Be sure to keep a copy of your Delivery Receipt / POD.

 

Have questions about the right way to receive a freight shipment or what to do if things don’t arrive as they should? CONTACT US today to speak with a shipping specialist. Work with Westgate Global Logistics to minimize complications caused by poor receiving procedures.

Less than truckload (LTL) shipping can be an extremely efficient way to move shipments when you don’t need to fill an entire trailer.

However, if the LTL shipping process is not implemented well, it can have some potential disadvantages, costing the company more time and money than necessary.

Packing pallets correctly for shipment is a serious safety issue as well and could be full of risk if the business isn’t careful. If your pallet isn’t stacked properly, you risk damaging the product, injuries from toppling pallets or workers tripping over the overhang, and time lost trying to fix the improperly packed pallet. Avoid injuries, damage and claims with these tips.

First, it is important to know how and when crating is more appropriate than skidding. For instance, machinery is usually best to be crated. To the point that some carriers will refuse machinery if only sitting on a skid and not crated. There are also NMFC product codes where the same item will ship at a lower class when crated compared to being only on a skid. Lower freight class typically equals better costs.

Select the correct pallet, skid or crate for your shipment to avoid overhang and support your product. Not all are created equal so make sure you are using one made of material best suited to your shipment and that is still of good quality. Using old wooden pallets is a recipe for disaster by increasing your puncture risk from loose nails or splintered wood. But plastic pallets are expensive but lighter and can be sterilized.

 

Neglecting to stack your cartons using best practices can cause damage to your product but also harm the people working with your shipment. One of the most common causes of damage is due to the shaking or vibration in transit. Vibration can cause the goods to rub against each other and internal parts to break.

How you stack your shipment can reduce the vibration. Improve how stable your pallet is by always placing heavy goods first, stacking up to the edge (but not hanging over), placing boxes like you would place bricks, securing with strapping, and picking the best shrink wrap for your shipment. Pyramid patterns are one of the biggest offenders so avoid using this pattern. The partial interlock pattern is what we recommend for maximizing strength. Proper planning and training can help you to ensure your pallets are safe and stable.

Pallet overhang accounts for a huge amount of damage and injuries. The four vertical corners of the box provide the majority of its stacking strength. If you don’t align the corners of the box above and below, you are reducing the compression resistance of the box and increasing your chances of damage.

 

Though it is often a point that is overlooked, the wrapping technique will impact the stability of your shipment. Scrapes, scuffs and punctures account for a good amount of damage when the shipper doesn’t prepare for all the machinery and movement the load will face in transit. We recommend you create an external cardboard wall around the palletized goods and then properly wrap them in shrink wrap. If you aren’t using machinery, make sure your team is properly trained on how to manually wrap. A common set of mistakes is not wrapping around the pallet enough times (at least 5) and not remembering to twist the wrap every other time around. This will increase the durability.

 

Proper, sturdy packaging and labeling is a surefire way to help prevent problems and claim charges. It would seem an obvious thing to point out that different carriers have different shipping rates. When shipping an LTL load, it is crucial to compare carrier costs in order to get the best rate and avoid overspending when a cheaper solution was available. But if you work with a cheaper solution and they aren’t familiar with how to safely handle your freight, it could actually end up being more costly. Vet your carriers carefully or work with a partner who is familiar with your needs and can pair you with the best suited carrier. Utilizing experts to compare rates and negotiate better deals could save hundreds, if not thousands of dollars, not to mention the stress of doing all this alone.

 

CONTACT US today to speak with a shipping specialist about how to palletize your goods!

 

Less than truck load (LTL) shipping can be an extremely efficient way to move shipments when you don’t need to fill an entire trailer. However, if the LTL shipping process is not implemented well, it can have some potential disadvantages, costing the company more time and money than necessary.

Packing pallets correctly for shipment is a serious safety issue as well and could be full of risk if the business isn’t careful. If your pallet isn’t stacked properly, you risk damaging the product, injuries from toppling pallets or workers tripping over the overhang, and time lost trying to fix the improperly packed pallet.

In this guide, we explain how you can avoid injuries, damage, and claims with a few industry proven tips.

It’s important to consider the following:

    • Pallet, skid, or crate?
    • Proper stacking
    • Shrink wrapping technique
    • Thinking you don’t need help

 

 

PLUS!

We included some ways to avoid common LTL shipping mistakes you could be making that hinder productivity and negatively impact the bottom line…

 

DOWNLOAD your free copy now!

 

Reach out to us for a complimentary review of your packaging to see how we can help optimize your freight processes.