February 15, 2017 / By Megan Botha / Uncategorized / 0 Comments
We understand your hesitation – why choose a small business when you can choose one with a bigger fleet and clientele? Honestly, choosing to work with a small company, like ours, has more advantages than meets the eye. Bigger companies are often held back by their size, and decision making can be difficult especially when you have a chain of command to follow. Besides the fact that we are more flexible, we also have the ability to adopt new and innovative ideas quickly and are usually more fast paced because we have fewer people to inform and train on new policies and technologies.
A business that values family
It may sound like a cliché, but we value our employees, and customers and ensure that they feel like they are part of the Westgate Family. If you’re wondering why this is so important, we will break it down for you; being part of the family means that employees feel safe and confident in their workspace, and a happy employee means great customer service, which ensures that our customers are happily taken care of too. Customers who feel like they are part of our family, are more comfortable with trusting their precious cargo with us and are more likely to return and choose to use our service again. After all, we want you to feel like you can pick up the phone and call us at any time – no robots, just a real person who understands your concerns and knows how to provide solutions that work for your business.
We are flexible to suit your needs
We have a distinct advantage over our larger competitors – we can make quick changes and are flexible in our service so that we can identify and then accommodate your needs with personalized solutions. A larger company has a lot of people and too many processes, so by choosing us, we can act quick and ensure that only the best service is delivered.
We save time and resources
With fewer employees, we have a better handle on our business and can ensure that it operates more efficiently. We save time when tough decisions need to be made because we do not need to worry about going through several layers of management before getting a final answer. Our small structure puts you, the customer, closer to our business which means a better understanding of what we need to do, to help you!
We offer personal service
Our business’ mission is to be closer to our customer so that we can have a full understanding of what you need from us, and exactly how we can exceed your expectations. We have the ability to develop relationships with our customers because we offer personal customer service. We don’t believe in making you speak to different robots who will never understand the intricacy of your problem, we strive for a business that understands you and your needs, and then delivers the solution to guarantee the best results.
Want to join the Westgate Family? We would love to chat and discuss how we can earn your business, with our personal customer service and commitment to quality.