The high cost of poor service

Do you know if your logistics partner is costing you money? 

 

This kind of question sounds like a gut check or judgment call, but there’s actually hard data that puts a sizable price tag on poor service. Newvoicemedia (now part of Vonage) tracks the effects of service on customer retention — that is, keeping old customers coming back — and acquisition — bringing new customers in. One of their recent studies found that poor service costs U.S. businesses in excess of $75 billion annually in lost revenue. What’s more dramatic, that loss of revenue is increasing by more than $5 billion per year…

 

Our Guide Includes:

  • Criteria your logistics provider should meet
  • Insight into key areas impacting shipping inefficiencies
  • Best practices for shipping and receiving

 

Get your copy!

DOWNLOAD THE HIGH COST OF POOR SERVICE TODAY and learn how to stop profits from slipping out the door!

DOWNLOAD NOW

No Comments

Sorry, the comment form is closed at this time.