Do you know if your logistics partner is costing you money? 

Recent statistics indicate that poor service could not only tarnish your company’s reputation, it could potentially cost you future customers as well. New Voice Media recently researched the cost of poor service and found that it costs U.S. businesses a whopping $41 billion annually in lost revenue. Not only will poor service cost you the current customer, research shows that most dissatisfied customers will share their bad experience and many will post a negative review online. Companies need to show consistent, efficient, and friendly service to retain and grow their business. An unreliable logistics provider could damage your reputation and cost you more in the long run by having to fix their mistakes. We outline how to avoid these mistakes and improve your shipping processes.  

Our Guide Includes:

  • Criteria your logistics provider should meet

  • Insight into key areas impacting shipping inefficiencies

  • Best practices for shipping and receiving



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Our passion for delivering exceptional logistics services continues to be at our core and is why we have thrived in this constantly-changing industry.


Since Westgate was launched in 1983, the company has grown in size and variety of services. Today, Westgate offers a full range of logistics services including truckload, LTL, specialized services, and more. Founder Tom Fiorini’s son, Mark Fiorini, has since taken over the leadership roll as president of the company and continues the company’s legacy as a premier transportation partner.


“Being a family-owned business since 1983 has allowed our customers to develop personal connections with our team. The durability of our company and team assures our customers of the high level of expertise they will receive when they partner with Westgate to handle their transportation needs,” said Tom Fiorini, Chairman of Westgate Global Logistics. Our core values – honesty, integrity and trust – have allowed us to develop close relationships not just with our customers, but with a strong network of carriers as well, who we can depend on to meet our customers’ expectations for service.”


Though the company has grown in size throughout the years, we still remain smaller than most of our competitors. However, we don’t view this as a disadvantage. Westgate’s small, intimate structure helps us remain flexible. Because of our close-knit group of eight employees, the typical layers of management between the customer and the team are eliminated. We are available directly to provide personalized solutions to our clients’ issues. We treat our customers like family, resulting in close relationships that last for years and years.


“Celebrating 35 years of business in a constantly changing industry is an exciting achievement for us,” said Mark Fiorini, President of Westgate Global Logistics. “As we move into the future, my goal is to continue to offer our customers the latest technology, tools and resources while preserving Tom’s legacy of honesty, integrity and trust he built into the foundation of our business.”


Westgate’s commitment to growth and providing exceptional solutions for our customers’ transportation needs are what will carry us into many more years of service.

See for yourself why businesses are depending on Westgate to improve their shipping processes and to keep them informed of industry trends. Reach out to us to experience our boutique approach to streamlining logistics through an extensive network of resources, trained brokerage experts and unique personal service.




Take a look at our featured article on page 15 of the Lehigh Valley Business publication.




About Us

Westgate has 35 years of consistently delivering expertise in handling specialty loads, maintaining a large network of resources, and exceptional personal service. Reach out to us and allow one of our Certified Transportation Brokers to provide you with a quote.

We are all facing challenging times due to consecutive quarters of GDP growth which have impacted freight volume growth and pushed capacity to the limits. FTR’s Shippers Conditions Index (SCI)[1] continued to fall in October to a reading of -9.6 which is a pessimistic outlook for shippers. The SCI tracks the changes representing four major conditions in the U.S. full-load freight market: freight demand, freight rates, fleet capacity, and fuel price. What will this mean as we move into 2018?

Survey Results & Facts

The freight volume increase in 2017 has left shippers and logistics providers with differing outlooks for the year ahead. According to a survey by IHS Markit[2], most shippers believe all modes of traffic volume growth will be flat except for truckload in 2018. The majority of logistics providers also expect truckload volumes to increase, but predict LTL will experience a boost as well. The reality is LTL traffic is indeed moving up. It appears truckload demand has been so intense, some is moving over to LTL and filling their capacity as well. FTR reported record-high trailer orders[3] in 2017 in what they predict are fleets ordering thousands of dry vans to deal with exceptionally tight trucking capacity. According to the Cass Freight Index[4], trucking shipments increased 0.2% month-to-month and 6.3% YoY in November 2017, while expenditures increased 0.9% month-to-month and a whopping 14.3% YoY.

When surveyed on what would be the top challenges of 2018, shippers and logistics providers both agree capacity is their number one concern. After that, shippers see rates and costs being the number two challenge while service providers rank ELDs as the next in line for concern. The van, reefer and flatbed rates at the beginning of January were certainly higher than any rates in 2017.  Spot Market Load rates in December 2017 were up 86% from December of 2017. We probably won’t see the true impact of ELDs until after April’s deadline.

What’s a shipper to do?

In this environment, it is more important than ever to partner with a trustworthy logistics service provider who has a track record of looking out for the shipper’s best interest. A logistics provider can offer you expanded resources to help meet your shipping needs. At Westgate, we are continually working to stabilize our resources to maintain capacity and fill our customers’ requests.

On the shipper’s end, lead times, flexible pickup dates /times, and not trying to time the market are keys to finding capacity in this landscape. One thing is certain, our industry is always changing.  This can be a challenging time for shippers, but with the right team, it is not an impossible cycle to ride out.



About Us

Westgate has 35 years of consistently delivering expertise in handling specialty loads, maintaining a large network of resources, and exceptional personal service. Reach out to us and allow one of our Certified Transportation Brokers to provide you with a quote.



[1] https://ftrintel.com/news/latest-sci/index.php

[2] https://www.joc.com/sites/default/files/u45421/Whitepapers/JOC-Inland2017_Whitepaper-00983-v4.pdf

[3] https://ftrintel.com/news/ftr-reports-preliminary-december-trailer-orders-at-record-levels-reaching-47000-units

[4] https://www.cassinfo.com/Transportation-Expense-Management/Supply-Chain-Analysis/Cass-Freight-Index.aspx

Nowadays being an efficient shipper has received a ton of buzz, simply because of how much of a difference it can make in the costs of running a business.

But did you know, even with all the new mandates, price compression, and industry changes, you could still help manage your shipping expenses by paying attention to overlooked ways to improving shipping efficiencies? Some freight budgets are being revised around the New Year, because it turns out many businesses are seeing losses of 8-10% due to inefficient shipping practices.

Three of the major areas impacting shipping inefficiencies are:

  • ELD Enforcement
    Understanding the ELD implementation can be critical to improving efficiencies in your business. We know that as we move past the April 1st deadline for ELD implementation, the already tight capacity landscape will be affected even more as some carriers will drop out of service. Being proactive with our network of carriers by confirming available hours of service and ELD compliance helps us to be prepared in meeting our customer’s desired timelines and in making sure all parties involved are on the same page.
  • Small Changes
    Benefiting from small changes such as proper packaging and maximizing the pallet placement in trucks can have a positive effect on your freight savings and can also limit damage claims. Using standard size pallets (when the product allows) that are in sound condition and properly securing the items to the skid can minimize the number or trucks, and avoid potential damage and/or mishandling. Both the pallet preparation phase and the truck loading phase, can present cost-saving opportunities.
  • Inefficient Processes
    Direct impacts from inefficiencies in your processes are going to be felt with higher rate increases in 2018. For example, labor intensive requests on the pickup or delivery end are going to result in even higher rates as these additional services are going to be factored into the quotes. Also, with the additional hours of service constraints resulting from the ELD mandate, prompt loading and unloading procedures will be as important as ever in limiting freight costs and securing capacity.


Don’t get left behind in 2018. Get control of your shipping costs now, and inform yourself on how to take the most advantage to help yourself and your business. Have a happy and healthy New Year!

You can also check out our article on Best Practices for Shipping and Receiving


About Us

Westgate has 35 years of consistently delivering expertise in handling specialty loads, maintaining a large network of resources, and exceptional personal service. Reach out to us and allow one of our Certified Transportation Brokers to provide you with a quote.



An outlook on shipping in 2018

With the ELD mandate around the corner, the perking economy, the continued driver shortage, we are expecting an increase in carrier rates as we move forward and into 2018. In fact, over the past two months we’ve seeing a spike that we hoped was only temporary. However, spot rates continue to exceed contract prices over the last few months in all three modes (dry van, reefer, flatbed) due to strong demand and rising fuel prices, according to DAT. With online load boards reporting record-high load postings, shippers will continue to depend on brokers in this high-demand market to find capacity. And don’t forget about rising fuel rates. The average $2.91 per gallon of diesel last week was $.49 higher than a year ago, which drives up carriers’ costs.

ELD Update

Moving into 2018, those trucks that still haven’t installed an ELD will be put out of service on April 1, 2018. It is estimated that close to 1 million trucks still haven’t completed the Dec 18th required deadline. Some industry experts estimate the mandate could push out 3-5% of our industry’s capacity. While the majority of carriers are implementing an ELD (although begrudgingly) some veteran owner-operators could decide to retire early while others could move over to larger carriers so they don’t have to bother with it. Gone are the days of any wiggle room in a driver’s hours and shipments could be delayed when a carrier is out of hours and has to break. Carriers will have to be compensated for loading dock delays and will expect a premium for next-day service. We will definitely feel a difference in how we do business moving forward.

These are important topics and we want to make sure our customers are aware of these potential challenges. We’ve been navigating our ever-changing industry since 1983 and will continue to monitor the industry trends so that we can best serve you. At Westgate, we view challenges as opportunities to continually grow and refine our service.


>> CONTACT US for all your logistics needs. 

Don’t allow profits to slip out the back door!

Use this review to insure your receiving and shipping practices conform to industry best practices.

Best Receiving Practices:

Ensure receiving personnel are trained in the proper receiving procedures.

Check seals on trailer doors before opening.

Inspect shipments upon delivery.

Only the person receiving and inspecting the freight should sign the delivery receipt.

Write proper exception notations on delivery receipts.

Report concealed damage or shortages within 15 days of receipt.

Retain all packaging until a claim is resolved.

Notify carriers of claims and request and inspection.

Read and critique a carrier’s inspection report before signing.

Best Shipping Practices:

Always request a copy of the carrier’s tariff before shipping.

Know what a carrier’s liability limits are before shipping.

Use only new packing material, use of used cartons or packing may limit your ability to receive full value for any loss or damage.

When necessary, verify the identity of the driver before loading his truck.

Properly complete the bill of lading using correct classification descriptions.

Clearly mark any special delivery requirements on the bill of lading.

Make sure the driver clearly signs the bill of lading noting the total number of “outside” pieces received.

Never permit a driver to sign “shippers load and count (SLC)” unless he is signing for a sealed load.

Make sure all trailer loads are sealed by your personnel./

Record seal numbers on the bill of lading before it is signed.

Promptly respond to a carrier’s On Hand notices.

When shipping hazardous materials make sure the individual preparing and offering the shipment to the carrier is properly trained and certified to handle hazmat shipments.

By combining technology and expertise with steadfast alliances, Westgate Global is able to simplify your company’s logistics challenges.

Ask about our consulting services and unique Hazmat training program.

Domestic Terms of Sale

Over the years, true understanding of domestic purchasing terms of sale and their implications have become blurred.  Issues generally do not arise until there is a problem and then the parties to the transaction attempt to sort out their individual responsibilities.  Taking time to understand the terms, will help you select the correct one for your transaction.
Since transportation costs are the second or third highest expense that a manufacturing company has beyond the cost of labor and raw materials, it makes sense to know how they are allocated.  Even if you permit your vendor to pay the freight charges, you need to know the amount they paid.  Be sure to identify freight costs separate from cost of goods.Negotiating the most appropriate terms of sale will allow you to add value to your purchase.  Choosing Westgate as your transportation service provider gives you the opportunity to select the best price / service value. 


  • F.O.B. Origin———————–>
    Freight Collect
Buyer pays freight charges
Buyer bears freight charges
Buyer owns goods in transit
Buyer files claims – if any
  • F.O.B. Origin———————–>
    Freight Prepaid
Seller pays freight charges
Seller bears freight charges
Buyer owns goods in transit
Buyer files claims – if any
  • F.O.B. Origin———————–>
    Freight Prepaid and charged back
Seller pays freight charges
Buyer bears freight charges
Buyer owns goods in transit
Buyer files claims –  if any
  • F.O.B. Destination—————>
    Freight Collect
Buyer pays freight charges
Buyer bears freight charges
Seller owns goods in transit
Seller files claims – if any
  • F.O.B. Destination—————>
    Freight Prepaid
Seller pays freight charges
Seller bears freight charges
Seller owns goods in transit
Seller files claims – if any
  • F.O.B. Destination—————>
    Freight Collect and Allowed
Buyer pays freight charges
Seller bears freight charges
Seller owns goods in transit
Seller files claims – if any

Westgate Global Logistic’s ideal client is someone who:

  • Typically is a small to midsize company requiring greater transportation resources.

  • Knows there is more to moving freight than picking up at one location and moving to the next.

  • Typically views our services as a means to provide them time to achieve other, more important things in their business and/or personal lives.

  • Has realistic logistics objectives and clearly communicates those expectations to our firm, so we all agree on how to proceed.

  • Hires us to play a vital role in their strategic transportation plan, because they value the flexibility available through a non-asset based logistics service provider.

  • Trusts us enough to ignore all those that appear in the marketplace driven by price alone, without regard for consistent service.

  • Commits to our company for the management of most/all of their volume and truckload freight, because they want to coordinate the entire process rather than handpick individual shipments.

  • Amicably discusses and then delegates transportation and logistics decisions to our firm, including customer/ vendor relationships and expectations. Doing so gives us a better chance of overcoming the logistics challenges and meeting objectives.

  • Provides qualified referrals to us.

Our ideal clients enjoy a preferred relationship with our firm and staff. As a result they:

  • Expect and deserve to receive personalized customer service.

  • Consider our firm to be part of their transportation team.

  • Know that our firm and our service partners bring specific areas of expertise to each situation.

  • Trust that our competent and dedicated staff is capable of answering their service-related questions.

  • Treat our staff with respect and are treated with respect and appreciation by our staff.

  • Gain both personally and professionally from the relationship with our firm.

Now that we have described our ideal client, we need to know how we meet your expectations of the ideal logistics service provider.