Author: Erika

EASY TO WORK WITH?

A service-aware logistics provider understands your shipping needs and proactively takes steps to meet them without having to be asked. They anticipate problems and put emphasis on preventing mistakes before they happen at every step of the process. Does your provider act like a partner, pointing out ways to mitigate potential issues you or your customers might face? Are they knowledgeable and experienced enough to root our problems on your behalf? Do they offer creative solutions and stay involved through the whole transaction to ensure a seamless experience? More than just making you feel good, this approach makes you look good to your customers, makes your business more streamlined, and ultimately boosts your bottom line.

 

QUICK TO RESPOND? 

Fast delivery is essential … but so is fast response to communications and fast updates on load status. Can your current provider give you access to real-time analytics and the superior service that means for your customers? Does your logistics provider keep the communications lines open so that your client gets the quickest possible updates on their shipments? No one likes to be bounced around a call center. A quality provider gives you the personal attention you need to save time and meet the needs of your customers.

 

CONSISTENTLY ON TIME WITH PICKUP AND DELIVERY? 

This old-fashioned metric is still the clearest performance indicator we have. When facing a request that’s out of the ordinary, does your provider tell you it can’t be done, or do they work with you to create an extraordinary, customized solution? An experienced, dedicated logistics service provider will treat your business as their own, showing the kind of urgency and attention to detail that ensures your satisfaction.
A dependable partner provides a higher level of service, and good customer service is good business. If your logistics provider is helping your reputation while improving your processes, your company will shine.
Call Westgate Global Logistics. We’ll give you a complimentary review of your shipping needs and challenges, and discuss solutions we can provide. We are an experienced logistics service provider.

 

DOWNLOAD THE HIGH COST OF POOR SERVICE TODAY and learn how to stop profits from slipping out the door!

DOWNLOAD NOW

Do you know if your logistics partner is costing you money? 

 

This kind of question sounds like a gut check or judgment call, but there’s actually hard data that puts a sizable price tag on poor service. Newvoicemedia (now part of Vonage) tracks the effects of service on customer retention — that is, keeping old customers coming back — and acquisition — bringing new customers in. One of their recent studies found that poor service costs U.S. businesses in excess of $75 billion annually in lost revenue. What’s more dramatic, that loss of revenue is increasing by more than $5 billion per year…

 

Our Guide Includes:

  • Criteria your logistics provider should meet
  • Insight into key areas impacting shipping inefficiencies
  • Best practices for shipping and receiving

 

Get your copy!

DOWNLOAD THE HIGH COST OF POOR SERVICE TODAY and learn how to stop profits from slipping out the door!

DOWNLOAD NOW

General Hiring Slows as Trucking Jobs Continue to Drop

 

Unemployment has been historically low this year, but the most recent Bureau of Labor Statistics (BLS) figures show hiring slowing. About 150,000 new jobs were added compared to 297,000 in September. But the new number is still robust enough to suggest that companies remain keen on hiring despite high interest rates making borrowing more expensive.

 

Experts say lowered job growth is due to the United Auto Workers strikes which just ended with tentative settlements agreed to by the union and Detroit automakers. The UAW strikes led to a loss of 35,000 jobs in October, which contributed to the unemployment rate rising from 3.8% to 3.9%. On top of that, the Labor Department lowered its job-growth estimate by 101,000 for August and September.

 

While other sectors saw job gains, such as healthcare (58,000) and construction companies (23,000), the truck transportation sector shed 5,000 jobs. That’s the fourth decline in the past five months, with total jobs at 1,578,600, down from 1,609,200 in May for a difference of 30,600 jobs.

 

The good news is that the seasonally adjusted trucking jobs report of 5,000 was a smaller decline compared to July and August. Revised September and August numbers show that the past five months have recorded drops of 1,400 jobs in June, 6,900 in July, 30,700 in August (due to the closing down of the huge Yellow Corp.), and 5,000 in October. There was also a trucking industry job increase of 13,400 in September, possibly due to the BLS overestimating job losses in August.

 

Economists mainly care about seasonally adjusted data, but they don’t advise disregarding non-seasonally adjusted numbers. The jobs total for not seasonally adjusted truck transportation in October was 1,589,700, the same as September, which was revised downward by 2,000 jobs.

 

 

To read more about the drop in trucking industry employment: https://www.freightwaves.com/news/truck-transportation-jobs-drop-again

 

 

Trucking Companies ask States for Parking Funds

 

The 50 state associations of the American Trucking Associations have sent a letter to all governors asking them to make truck parking one of their infrastructure spending priorities. In the letter, the ATA calls attention to the many new resources and funds being provided by the federal government through the Infrastructure Investment and Jobs Act which could be used to improve and expand truck parking facilities.

 

The ATA point out to the governors that construction of new truck parking capacity “at rest areas or adjacent to private facilities is eligible for funding, as are improvements that allow for increased parking capacity at nontraditional locations, such as weigh stations and commuter lots, when appropriate. Some states have already utilized these resources to increase parking capacity or improve the operational efficiency of existing facilities.”

 

For some time now, the trucking industry has been insisting on greater investment in truck parking capacity. They point to a report from the U.S. Department of Transportation, which shows that 98% of truck drivers commonly have trouble finding safe parking. They are therefore often forced to park in unsafe or unauthorized areas. Because of this situation, 70% of drivers have had no choice at times but to violate hours-of-service rules.

 

To read more about the trucking industry request for parking funds:

 

 

About Westgate 

You can always count on Westgate Global Logistics to keep you up to date on industry news. Our passion for delivering exceptional logistics services continues to be at our core, and is why we have thrived in this constantly changing industry. CONTACT US today to experience how we can improve your shipping efficiencies.

We attended the TIA Policy Forum in Washington, D.C., where we were honored to represent the 3PL industry and build relationships with key members in Capital Hill.

 

Members of TIA held 170 meetings to address with state representatives some important topics affecting our industry, such as rate intrusion and fraud in the supply chain.  The event boasted a remarkable turnout of 130 members, making it the largest forum to date- proof of our ever-growing commitment to advancing the industry.

With our record-breaking attendance and productive meetings, we are proud to have played a role in the success of not only the 2023 TIA Policy Forum but also in elevating the logistics industry as a whole.

 

In the photos with Mark (left to right) are Representative Dan Meuser (R-PA), Sarah O’Driscoll / CTB (National Xpress Logistics), and Rob Kemp (DRT Transportation LLC).

You may have seen it in the news—a large less-than-truckload carrier went out of business recently, leaving a lot of shippers blindsided and desperately in need of an alternative. Maybe you’re one of them?

Especially if you are in that predicament—but even if you’re not—now is a good time to consider the benefits of working with a family-owned/operated brokerage firm like Westgate for assistance with your LTL shipping needs. What exactly are these benefits? Funny you should ask. They include:

  • Efficiency. Giant companies are inevitably less nimble than smaller ones. A larger staff means more corporate bureaucracy and a longer chain of command, which could lead to sluggish pace as decisions and actions must filter down through personnel. At Westgate, we are not only free of those issues, but we can implement innovative ideas and technological change more seemlessly through our lean group of experienced logistics professionals.

 

  • Flexibility. We can adapt much more fluidly than a larger brokerage, thereby providing you with personalized solutions that meet your changing needs ASAP. We’re agile and can spin on a dime!

 

  • Family values. It may sound corny, but it’s true—because we’re a small company, it’s easier for us to put our values into action. That means we embrace a warm, thoughtful workplace culture, treating our employees with care and respect. And that personal concern extends to our customers, making sure their cargo is properly handled while providing them great communication along the way. Our customers know they can call us at any time and we’re ready to provide solutions to solve their challenges.

 

  • Business know-how. We’re proud of our long reputation for reliability and our customers have learned to expect only the best from us.  Because of our small stature, each of our team members plays a critical role in our success.  As a result, we have developed a trained and knowledgeable staff that is capable of tailoring services to meet the timing and expectations of all different types of businesses.

 

  • Personal service. When you have an urgent issue you need addressed ASAP, you’ll never have to deal with an endless series of automated voice responses and prompts as you wait to speak to someone. At Westgate, you’ll always get a live person who is available to provide immediate assistance. We are positioned to develop personal relationships with clients, and prepared to help you find the right solutions to fit your needs.

 

  • Claims assistance/disputes. Tired of dealing with the challenges associated with pricing disputes, or filing and staying on top of damage or loss claims?  Let Westgate remove these headaches. Outside of furnishing some required documentation, our team will manage the entire claim process until settlement occurs. We also fight pricing disputes for unjustified charges on behalf of our clients.

 

So whether you’ve recently lost your LTL provider or your current one is not giving you the service you need, or you simply want to enjoy the kind of assistance that only a smaller, more dedicated brokerage can provide, please consider contacting us and giving us the opportunity to earn your trust.

 

Manufacturing is Moving Closer to Home 

A resurgence of American Manufacturing is upon us. With the emergence of the COVID-19 pandemic, global supply chain vulnerabilities have been brought to the very forefront of the industry, revealing both the risks and inefficiencies of relying on outsourced manufacturing operations. As businesses adjust to a post-pandemic world, many consider reshoring or nearshoring their manufacturing operations to bring production closer to home and reduce supply chain risks. The potential for a revitalization of American manufacturing, driven by increased investment in technology, automation, and skilled labor, highlights how the manufacturing industry is experiencing a resurgence.

 

With an increased focus on sustainability, technology advancements, and government policies, domestic production is more appealing than in decades. By adopting more robotics and artificial intelligence in manufacturing, companies can increase speed and efficiency while reducing labor costs. By investing in apprenticeships, vocational programs, and other workforce training initiatives, American manufacturers can develop a more highly skilled workforce better equipped to compete in a global marketplace. Of course, the transformation won’t happen overnight. It will require significant investments, strategic partnerships, and a commitment to innovation and continuous improvement. Still, with exemplary efforts and investments, American manufacturing has great potential to see a new epoch of competitiveness and growth.

To read more about supply chain specifics: https://www.supplychainbrain.com/blogs/1-think-tank/post/37079-a-new-dawn-for-american-manufacturing

 

 

FMCSA Considers Proficiency Tests for New Commercial Carriers

The Federal Motor Carrier Safety Administration (FMCSA) is considering new regulations requiring proficiency tests for new carriers. These tests would ensure carriers thoroughly understand safety regulations and compliance requirements before they begin operating, and the initiative intends to reduce the number of accidents and safety violations caused by carriers who need to be adequately trained. Under the proposed rule, new carriers must demonstrate proficiency in several areas, including safety, regulatory compliance, and business fundamentals. While this proposal is still in its early stages, it has the potential to improve the trucking industry’s safety significantly. The proposal has received mixed reactions from industry experts and stakeholders, with some arguing that the added requirements would create unnecessary barriers to entry for new carriers. In contrast, others believe the tests would be a valuable way of ensuring that carriers are prepared to operate safely and effectively. Stay tuned for more updates as this story develops.

 

 

 

Top Trucking Talent: A Look into the Competitive World of Truck Driver Championships

Truck driving enthusiasts, buckle up! The 2023 State Truck Driving Championships schedule has been announced and is set to be a thrilling event. Starting in July, truckers from across the United States will compete in regional competitions for professional truck drivers to showcase their skills in categories like vehicle inspection, backing, and driving courses. The winners of the state finals will then have the opportunity to represent their state at the National Truck Driving Championships in August. The annual event is an excellent opportunity for drivers to showcase their skills, demonstrate their knowledge of safety and regulations, and connect with other drivers and industry experts. As the world continues to rely on the trucking industry for transportation, events like these are essential to acknowledge the vital role played by truckers and provide a platform for drivers to connect and showcase their skills while ensuring they keep up with the latest safety standards and practices.

To see the full schedule: https://www.ttnews.com/articles/2023-state-truck-driving-championships-schedule

 

 

 

 About Westgate 
You can always count on Westgate Global Logistics to keep you up to date on industry news. Our passion for delivering exceptional logistics services continues to be at our core, and is why we have thrived in this constantly changing industry. CONTACT US today to experience how we can improve your shipping efficiencies.

On May 10th, President and CEO of the Transportation Intermediaries Association (TIA), Anne Reinke, testified before the House Committee on Transportation and Infrastructure on behalf of freight brokers. She addressed the challenges faced by 3PLs and offered solutions to ease supply chain disruptions. Reinke also emphasized the need for a better safety rating system and the fight against fraud in the logistics industry, estimated to cost $800 million.

Westgate has been a long time member and supporter of the TIA, which not only sets the ethical standards for the freight brokerage industry, but also actively lobbies on our behalf regarding important issues affecting our businesses.

Read the full article here: LINK

 

Congratulation to Westgate Global Logistics’ President, Mark Fiorini, for being chosen for the 2023 Lehigh Valley Business’ Power 100.

 

Chosen by Lehigh Valley Business staff, this list consists of the top 100 most influential business leaders from a wide variety of businesses in Lehigh Valley. These leaders improve the local community, bring prosperity, and are considered to be the “movers and shakers” of the area.

We are proud of Mark for all his hard work and dedication to Westgate and beyond. His leadership is valued by all the employees, customers, and carriers that he impacts.

If you would like to read more about the Power 100 or Mark and his accomplishments, you can read more here: LINK

A bill has been introduced to Congress to amend the safety rating process for motor carriers. The upgraded standard would also require shippers and brokers to ensure trucking companies are licensed, registered, and insured before using them. As the TIA and its members continuously put forth efforts to establish a Motor Carrier Selection Standard, this is a small step in the right direction for the freight brokerage industry.

“TIA applauds Congressmen Gallagher and Moulton for their leadership on this critical safety issue. The current carrier selection processes lack clarity, affecting greatly not only our members but also all highway users. This legislation establishes a robust and clear rating process and improves highway safety,” stated TIA President & CEO Anne Reinke.

Read the full article at FreightWaves: CLICK HERE

We take a look at the history of the transportation industry and how Westgate Global Logistics evolved along with it.

 

A New Era in Transportation

The Motor Carrier Act of 1980 (MCA) was the beginning of deregulation in the trucking industry and the start of a new era in transportation. It promoted the introduction of a new entity to trucking… Freight Brokerage. The role of the broker was to serve as an intermediary between shippers and carriers, facilitating high levels of communication and customer service to move shipments faster and more efficiently. This opened up a new opportunity for businesses to meet this need and changed how goods are transported across the country.

While these industry changes from the MCA were taking place, our co-founder Tom Fiorini was a manager with IML Freight (a former LTL carrier based out of Salt Lake City). His boss at the time saw great potential in the brokerage business and began the process of leaving IML to start his own freight brokerage. Being a friend and mentor to Tom, he strongly encouraged Tom to consider the same opportunity.

Westgate Breaks Out

Meanwhile, a long-time freight salesperson and acquaintance of Tom’s in the Lehigh Valley, PA area, Don Hunsinger, had already secured a business license to start a brokerage firm. Tom joined him and together they formed Westgate Transportation Inc. in 1983. This partnership continued through the early 1990’s until Tom became the sole owner.

Westgate was founded on our core values – honesty, integrity and trust. This mindset coupled with our focus on remaining a small, streamlined company helped us remain flexible and able to provide personalized solutions to our customers. This structure and mission have allowed us to stand out in the industry as we are able to provide nimble solutions that are unique to our customers’ needs. In addition, both our carrier base and our employees enjoy working with a family owned company where their needs are valued and prioritized. As one of Tom’s ten children, Mark Fiorini joined the company in 2012 and became President in January 2017. Mark continues to focus on maintaining the tradition and culture that Tom built as the company grows.

40 Years Later

As we enter 2023, Westgate is celebrating its 40th anniversary year. Over the years we have witnessed many changes in the industry, including the move from paper to technology and ever-evolving tools. And while Westgate utilizes advanced technology to give their shippers the data and updates they need, they also have the focused support team to monitor it along the way. The newest, sleekest logistics technology is rendered useless if the company utilizing it doesn’t have an experienced team managing it. The highly-trained team utilizing the technology is what sets us apart.

In celebration of our 40th year, we are transitioning to the new company logo and look to reflect the growth and legacy of Westgate. Rest assured that our values, mission, dedication, and commitment to our relationships remain the same.

We dedicate this milestone to the customer base, the carriers, and the company’s trusted employees. We thank our customers for having the trust in us as a reliable partner to provide solutions to their shipping needs and challenges. Likewise, we thank our carrier base for allowing us to represent them, and for providing great transportation services for us and our customers. Most of all, we thank our employees for their dedication, hard work, and integrity in facilitating each and every move.

Remembering Tom Fiorini: a Founder, Father, and Mentor

 

It is with very heavy hearts we announce that Thomas A. Fiorini passed away on January 6th, 2022. Tom was more than just our Chairman and Co-Founder of Westgate Global Logistics. He was our dear friend, our mentor, and our family. Tom impacted each person he encountered with his incredible ability to connect with others and the integrity he upheld in everything he did. He was a hard worker in both his professional and personal life. He enjoyed fixing things and updated his entire home. Most of all, he enjoyed spending time with his large and ever-expanding family. He will be dearly missed and we will carry on his values and vision in how we work and how we live. You can read Tom’s full obituary here: https://www.cantelmifuneralhome.com/notices/Thomas-Fiorini

 

We are honored to announce that the Annual TIA Heritage Award was renamed after Tom this year to recognize his immense contributions to the organization and the relationships he fostered. Tom’s son, Mark Fiorini, had the privilege of presenting the Tom Fiorini Heritage Award at the Transportation Intermediaries Association’s 2023 Capital Ideas Conference in April.

We are deeply grateful for the firm foundation Tom established for us and look forward to many more years of fulfilling his vision.

CONTACT US

See for yourself why businesses are depending on Westgate to improve their shipping processes and to keep them informed of industry trends. Reach out to us to experience our boutique approach to streamlining logistics through an extensive network of resources, trained brokerage experts and unique personal service.