January 2024

Do you know if your logistics partner is costing you money? 

 

This kind of question sounds like a gut check or judgment call, but there’s actually hard data that puts a sizable price tag on poor service. Newvoicemedia (now part of Vonage) tracks the effects of service on customer retention — that is, keeping old customers coming back — and acquisition — bringing new customers in. One of their recent studies found that poor service costs U.S. businesses in excess of $75 billion annually in lost revenue. What’s more dramatic, that loss of revenue is increasing by more than $5 billion per year…

 

Our Guide Includes:

  • Criteria your logistics provider should meet
  • Insight into key areas impacting shipping inefficiencies
  • Best practices for shipping and receiving

 

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